Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
Several types of goods are exempt from returns. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or healthcare products, hazardous materials or flammable liquids or gases.
Additional non-returnable items:
* Gift Cards
* Downloadable Software Products
* Some health and personal care items
A receipt or proof of purchase is required to complete your return.
Please do not return your purchase to manufacturer.
There are some situations where only partial refunds are given: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, open software, video games, cassettes or vinyl records.
* Any item not in its original condition is damaged or parts are missing for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once we have received and inspected your return, we will send you an email to inform you that we have received the returned item. We will also notify you that the refund has been approved or rejected.
If you are approved, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a set period of days. < br />
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, please check your bank account again.
Then contact your credit card company, it may be it will take some time for the refund to be officially registered.
Then contact your bank. It often takes some time before a refund is posted.
If you have done all of this and have not yet received your refund, please contact us at email@example.com.
Sale Items (if applicable)
Only regular priced items can be refunded, unfortunately Sale Items cannot be refunded.
Exchanges (if applicable)
We replace items only if defective or damaged. If you need to exchange it for the same item, send us an email to firstname.lastname@example.org and send your item to: Via D'Amaro trv Fienga 8, Scafati, SA, 84018, Italy.
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
If the item was not marked as a gift at the time of purchase or the donor received the order to be delivered to you. same to deliver it at a later time, we will send a refund to the donor and he will be aware of the return.
To return the product, you must send the product to: Via D'Amaro trv Fienga 8, Scafati, SA, 84018, Italy.
You will be responsible for paying your own shipping costs for returning your item. Shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are shipping an item over € 75, you should consider using a tracked shipping service or purchasing shipping insurance. We do not guarantee that we will receive the returned item.